RETURN POLICY

Starting 02/22/19 we are accepting returns for store credit or exchange.

If for some reason you are not happy with your purchase, please return the item in the same unuse form it was shipped within 14 days of purchase for in-store credit or exchange. Please contact info@rebeccaandgenevieve.com to proceed with your return.

THE CUSTOMER IS RESPONSIBLE FOR SHIPPING COSTS

Please note;

If you payed for shipping, the cost of shipping won’t be considered in the store credit.

Store credit doesn’t expire.

Store credit will be created as a discount code.

All SALE purchases are FINAL SALE

All Purchases made using a discount code of 20% off or more are FINAL SALE

You can’t return the item if in the description says *Final Sale

All INTERNATIONAL orders are FINAL SALE

Rugs

When you purchase a Rug from Rebecca & Genevieve you are purchasing an item that it is NOT NEW. Most of them are antiques or vintage rugs. Our rugs may contain blemishes or imperfections and repairs, they aren’t perfectly symmetrical as they are completely handmade, which makes each and every one of them unique and special, and, therefore, CANNOT be considered defective. If you have questions about a rug or need additional pictures or videos to help you decide about your future purchase, please, don't hesitate to contact us at info@rebecaandgenevieve.com

Pillow cases

Kilim Pillows: Every pillow is hand made from vintage Kilim rugs, They may contain imperfections and signs of wear. 

Sabra Silk Pillows: All Sabra Silk pillows are made from hand loomed Agave silk fibers, the pillow case then is hand stitched. Because of the nature of handmade, they may contain imperfections. 

Moroccan Leather Poufs

Our leather poufs are completely handmade using traditional techniques from our Artisans in Morocco. They may contain imperfections and slight differences from pouf to pouf. Each piece is unique and carefully selected.

The poufs were made to order for our shop, therefore, they will have a fresh leather smell. We suggest air time, the smell will dissipate in a few days to a week.